About Us
Discover the Bites Health difference
Our Vision
At Bites we have a vision where every person has access to evidence based and whole-hearted support from a health professional that gives them the power to change their life and become the healthiest version of themself.
Our Mission
To deliver personalised nutrition and exercise support with empathy, excellence and ethics to help people live their healthiest lives
Our 7 Core Values
Patient Centered Care via Listening and Open-mindedness
We listen first before we make a recommendation or assessment. We believe the client is an expert in their own life. In collaboration with our knowledge and professional skills, we come up with the treatment plan together with the client i.e. client centered care. This is absolutely paramount to each interaction we have with our clients at Bites. We feel it’s important that clients feel like they have a powerful voice in the practitioner – patient relationship for them to engage completely in the process and invest in their health decisions for the long term.
Honesty and Transparency
Being transparent with all staff and clients is another value that we regard highly. We recognise that within a business, everyone can be affected by the actions of one person so if there are problems or issues that are not dealt with openly they can become bigger issues down the track. We don’t ever feel afraid to admit a mistake or to talk about something that is becoming an issue. We feel that it’s more helpful to know how you’re feeling about something and what’s happened so we can all help out with it and move forward in a positive direction together.
Excellence and Consistency
We strive to be really good at what we do. All our staff members are so cherished and they each have their own amazing set of skills and strengths that contribute to the overall excellence of the Bites team. Our staff are an amazing part of our team and we want to see them grow and thrive to become the best that they can be. If staff have ideas, suggestions or requests they feel would improve their personal growth or the clinic’s growth, we do our best to support them. We support our practice and our team with regular case conferencing and team meetings to ensure the latest evidence-based information is being consistently delivered to our clients.
Family
The Bites family is inclusive of all our staff, clients, referrers including GPs, specialists, other allied health practices and professional people that help us to keep doing good work like our book- keepers, IT staff and maintenance personnel. Some of our clients and their families have been with us since our beginnings in 2010 and keep spreading the word about the changes to their health that what we’ve helped them to achieve. We like to treat everyone like family, fostering the continual growth of this large family network that sets us apart from other practices and this has made us who we are today.
Everyone is unique
Everybody comes with their own beliefs, preferences, abilities, limitations and goals. We believe that being too clinical/textbook in our treatment of the team member or client is not in their best interests. We see people shine brightest through tailoring recommendations specific to them. Uniqueness is celebrated amongst staff members and adds to the diversity of ideas, innovation and cultural experiences of the team.
Equality and Mutual Respect
